ttvip Frequently Asked Questions

KYC stands for Know Your Customer. It's an identity verification process that confirms you are who you say you are and that you're at least 21 years old. To complete KYC, you'll need to upload a valid Philippine government-issued ID — such as a passport, driver's license, UMID, SSS ID, or PhilHealth ID — along with a selfie. Your name and date of birth must match your registration details.

Most KYC submissions are reviewed within a few hours. In some cases it may take up to 24 hours. You'll be notified by email or SMS once your account is verified. If your submission is rejected due to unclear photos or mismatched information, you'll be asked to resubmit. Contact [email protected] if you haven't heard back after 24 hours.

No. ttvip operates a strict one-account-per-person policy. Duplicate accounts are not allowed and may result in both accounts being closed, with balances subject to review. If you believe someone else has opened an account using your details, contact support immediately.

There is no automated password reset link available on this page. To reset your password, send an email to [email protected] from your registered email address and include your username. The support team will verify your identity and assist you through a secure process.

ttvip accepts deposits in Philippine Peso via Philippine bank transfer, online banking, and supported local e-wallets. All amounts are transacted in PHP. The available options are shown in your account dashboard when you go to deposit. Cryptocurrency and credit cards are not accepted as deposit methods.

Most deposits are credited quickly once the transfer is confirmed on the payment provider's end. Bank transfers may take a little longer depending on your bank's processing schedule. If your deposit hasn't appeared after a reasonable time, contact support at [email protected] with your transaction reference number.

Withdrawals are processed to your verified payment method in PHP. Go to the withdrawal section in your account dashboard, enter the amount, and select your preferred method. Your account must be KYC-verified before withdrawals can be processed. Processing times vary by method and are shown at the time of request.

Local Philippine e-wallets may be listed as available payment options in your account dashboard. The specific e-wallets supported at any given time are shown during the deposit or withdrawal process. Check your account for the current list of accepted methods.

ttvip offers live casino (baccarat, roulette, blackjack, game shows), fish shooting games, eBingo, RNG slots, and sports betting. The full game library is accessible after you've registered and completed KYC. New titles are added regularly.

If you get disconnected during a live casino round, any bet already placed before the disconnection will still be settled based on the round's outcome. Log back in and check your transaction history to see the result. If you believe there was an error in how a round was resolved, contact support with the game details and time of the session.

Live casino games use real cards and wheels operated by trained dealers, streamed in real time. RNG-based games (slots, eBingo, fish games) use random number generators to determine outcomes. No result can be predicted or manipulated. All gaming outcomes are based on chance — no strategy guarantees a win.

The Bet section covers a wide range of sports. Philippine Basketball Association (PBA), NBA, international football, boxing, volleyball, esports, and more are regularly available. Live in-play betting is available for select events, letting you place bets while the game is ongoing.

If a match is cancelled or postponed, bets are typically voided and stakes returned to your account balance. The specific rules depend on the sport and market. Check the terms for each bet in your account, or contact support if you have a question about a specific event.

Odds reflect the probability of an outcome as assessed by our markets team, taking into account team form, historical data, and other factors. Odds can change up until kick-off or tip-off based on market movements. Bets are settled at the odds displayed at the time your bet was placed.

Yes. You can download the ttvip app from the Download page. The app gives you a faster, native mobile experience with easy login and full access to all platform features. The browser version is also fully optimised for mobile, so you can play directly from your phone's browser without downloading anything.

The ttvip platform works on Android and iOS smartphones and tablets, as well as desktop browsers on Windows and Mac. For the best experience, keep your browser or app updated to the latest version. If you encounter display issues, try clearing your cache or switching browsers.

Your ttvip account credentials work across devices, but it's generally not recommended to be logged in on multiple devices simultaneously — doing so may cause session conflicts or unexpected logouts. For security, log out of devices you're not actively using.

OTP (One-Time Password) verification is triggered when you log in from a new or unrecognised device. It's a security measure that confirms the login attempt is coming from you. The OTP is sent to your registered Philippine mobile number via SMS. It expires quickly, so enter it promptly. If you didn't request an OTP, treat it as a potential unauthorised login and change your password immediately.

Contact support at [email protected] immediately from your registered email. Explain the situation and ask to have your account secured. The team will review your login history and take appropriate action. In the meantime, if you can still access your account, change your password right away.

No. ttvip staff will never ask for your password, OTP, or payment details via unsolicited messages, emails, or phone calls. If someone contacts you claiming to be from ttvip and asks for these details, do not respond and report it to [email protected] immediately.

Deposit limits can be set in the Responsible Gaming section of your account settings. You can choose a daily, weekly, or monthly cap. Reductions take effect immediately; increases may have a short review delay. For help activating a limit, contact [email protected].

Self-exclusion closes your account for a period you choose, during which you cannot log in, deposit, or bet. It's a tool for members who feel they need a more serious break from gaming. To request self-exclusion, contact [email protected]. Marketing communications will also be paused. Your balance remains accessible for withdrawal even during exclusion.

The minimum age is 21. This is strictly enforced through KYC identity verification, which checks your date of birth against a valid Philippine government-issued ID. Accounts found to belong to persons under 21 will be closed immediately. For full details on our responsible gaming commitments, visit the Responsible Gaming page.

No. All games and sports bets on ttvip involve financial risk and outcomes based on chance or real sporting events. There is no strategy, system, or pattern of play that guarantees a win or eliminates the risk of losing. Only gamble with money set aside for entertainment, and never chase losses. If gaming stops feeling enjoyable, it may be time to step back and use the responsible gaming tools in your account.