ttvip Privacy Policy

1. Who We Are

ttvip ("we," "us," "the Platform") operates the online gaming platform accessible at ttvip.vu and through the ttvip mobile app. We are the data controller responsible for the personal information collected through the platform. For privacy-related queries, you can reach us at [email protected].

This Privacy Policy applies to all ttvip members, registered users, and visitors from the Philippines who access or use the platform in any capacity.

2. What Personal Data We Collect

We collect personal data in several ways — information you provide directly, information generated by your use of the platform, and where necessary, information verified through third-party identity services.

Data you provide directly

• Full name, date of birth, and government-issued ID details (required for KYC verification)
• Email address and mobile number (used for account communications and OTP verification)
• Home address (required for identity verification)
• Payment details including bank account or e-wallet information used for deposits and withdrawals in PHP
• Selfie or document photographs submitted for identity verification

Data generated through platform use

• Login times, session durations, and device information
• IP address and approximate location at the time of access
• Betting and gaming history — games played, stakes placed, outcomes, and account balance movements
• Promotional offers claimed, wagering activity related to bonuses, and cashback calculations
• Communications with our support team including chat logs and email correspondence

Data from third-party services

We may receive identity verification confirmations, fraud risk signals, and payment processing data from third-party providers that support our KYC, payments, and security infrastructure. These providers operate under their own privacy policies and are subject to contractual data protection requirements when working with ttvip.

3. How We Use Your Data

The table below summarises the primary purposes for which we use your personal data:

We do not use your personal data for any purpose that is incompatible with the purposes listed above. We do not sell your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance — processing necessary to operate your account and deliver the services you signed up for, including managing bets, processing PHP transactions, and providing customer support.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and identity verification requirements.
• Legitimate interests — processing for platform security, fraud prevention, and responsible gaming monitoring where these interests do not override your rights.
• Consent — for optional data uses such as marketing communications, where we will ask for your agreement separately and you can withdraw it at any time.

5. Cookies and Tracking Technologies

ttvip uses cookies and similar technologies on the platform website and app. These are used for the following purposes:

• Essential cookies — required for the platform to function. These include session authentication tokens and security cookies. You cannot opt out of these while using the platform.
• Analytics cookies — used to understand how members navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and does not identify you personally.
• Preference cookies — used to remember your settings and preferences within the platform session.

You can manage cookie preferences through your device or browser settings. Disabling non-essential cookies will not affect your ability to use the platform.

6. Data Sharing and Third Parties

We share your personal data only where necessary and only with parties that have a legitimate role in delivering the ttvip service:

• Payment processors — to facilitate PHP deposits and withdrawals via Philippine bank transfer, online banking, and e-wallets.
• KYC and identity verification providers — to confirm your identity and age as required for account compliance.
• Game and platform providers — game studios and live casino operators that power the games available on ttvip may receive session data necessary to deliver the game experience.
• Security and fraud prevention services — third-party risk analysis tools that help protect the platform and its members from fraud and unauthorised access.
• Legal and regulatory authorities — we will disclose your data if required to do so by applicable law, court order, or lawful regulatory request.

All third-party providers that process personal data on our behalf are required to handle it securely and only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, in line with legal and compliance obligations. Specifically:

• Account and identity records are retained for a minimum of five years following account closure, consistent with standard financial record-keeping requirements.
• Transaction records are retained for the period required by applicable financial regulations.
• Support communications are retained for up to three years unless a longer period is required for an ongoing dispute or legal matter.

When retention periods expire, data is securely deleted or anonymised so it can no longer identify you.

8. Data Security

ttvip uses SSL encryption for all data transmitted between your device and the platform. Account access is protected by password authentication and OTP verification. Sensitive data including KYC documents and payment information is stored using encryption and access-controlled systems.

No online platform can guarantee absolute security against all threats. We maintain security practices appropriate to the sensitivity of the data we hold and review them on an ongoing basis. If you suspect unauthorised access to your account, contact support immediately and change your password.

9. Your Rights

As a ttvip member and data subject, you have the following rights over your personal data:

• Access — you can request a copy of the personal data we hold about you.
• Correction — you can ask us to correct inaccurate or incomplete data. For some data types, you can update this yourself in your account settings.
• Deletion — you can request deletion of your personal data, subject to our legal retention obligations.
• Restriction — you can ask us to limit how we use your data in certain circumstances.
• Objection — you can object to processing based on legitimate interests, including direct marketing.
• Portability — you can request a structured copy of data you provided to us directly, in a machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. We may need to verify your identity before processing a data request.

10. Minors

ttvip is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that a minor has created an account or submitted personal data, we will close the account and delete the associated data promptly. If you believe a minor has accessed the platform, please notify us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are material, we will notify active members through the platform or by email. The date of the most recent update is shown at the top of this page. Continued use of ttvip after a policy update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For questions, complaints, or requests related to this Privacy Policy or your personal data, please contact us at [email protected]. We are committed to resolving privacy concerns promptly and transparently.

For concerns about how we handle your data that are not resolved through direct contact, you may also raise a complaint with the relevant data protection authority in the Philippines.